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Websites:
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| Current Work:
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Owner at Gourmet Grindz
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Previous Work:
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Director, Global Billing Operations at British Telecomm
Director, Global Service Delivery Operations at BT Infonet
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Education:
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Leadership Program, Pepperdine University
Management Extension Program, UCLA
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| Summary:
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Gourmet Grindz allows you to enjoy gourmet coffee - without leaving the office -by presenting a range of commercial gourmet coffee service packages to suit different business environments and needs, offering a service that can drive revenue with a low- or zero-cost base or as a no-cost benefit to customers and employees.
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| Skills:
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Intrinsic strengths - Integrity; flexibility; sincerity; enthusiasm; learning attitude
Business strengths - High degree of professionalism; strong ownership and commitment levels; service oriented.
Relationship building - within business units and with customers
Presentation skills - Audiences at all levels in multiple forums
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Detailed Experience Summary:
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Owner at Gourmet Grindz
July 2008 - Present
I offer free gourmet coffee trials, with no obligation or contracts - from Santa Barbara to Orange County. Businesses have no capital outlay to have an automated espresso machine onsite and it's easy to get started. Call 310.658.1942 or write info@gourmetgrindz.com
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Director, Global Billing Operations at British Telecomm
June 2003 - August 2007
Led a Global Billing and dispute resolution team through a transformational process to improve ontime delivery and billing accuracy through people, process, and tools enhancements.
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Director, Global Service Delivery Operations at BT Infonet
August 2000 - July 2003
Led a Global Service Delivery team to improve on-time global installations through performance analysis, root cause resolution; and process improvement.
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Detailed Education Summary:
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Leadership Program, Pepperdine University
December 1999
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Management Extension Program, UCLA
May 1995
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